At DAMMERX, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The item is damaged or defective.
  • You received the wrong product or wrong size.
  • The product is unused, unworn, and unwashed.
  • All original tags, labels, and packaging are intact.
  • You provide proof of purchase (order number or invoice).

Non-Returnable Items

We are unable to accept returns or exchanges for:

  • Products that have been worn, washed, or used.
  • Items without original tags or packaging.
  • Products damaged due to misuse or improper care.
  • Sale, clearance, or promotional items (unless received damaged or incorrect).

Exchange Policy

We offer exchanges for:

  • Size issues (subject to stock availability).
  • Damaged or defective products.
  • Incorrect items received.

If your requested size is unavailable, you may choose another available product of equal value or receive store credit where applicable.

Refund Policy

Refunds are issued only if:

  • The ordered product is unavailable after payment.
  • The item received is damaged, defective, or incorrect and a replacement cannot be provided.
  • Your order is cancelled by DAMMERX before dispatch.

Approved refunds will be processed using the original payment method whenever possible.

Return Process

  1. Contact our customer support within 7 days of receiving your order.
  2. Provide:
    • Order Number
    • Your Name
    • Photos of the product (if damaged or incorrect)
    • Reason for return or exchange
  3. Our team will review your request and provide return instructions.
  4. Once the returned item is received and inspected, we will notify you of the approval status.

Return Shipping

  • If the return is due to our mistake (wrong item, damaged, or defective product), DAMMERX will cover the return shipping cost.
  • If the return is requested for a size exchange or other customer preference, the customer may be responsible for the shipping charges.

Processing Time

  • Return requests are reviewed within 1–3 business days.
  • Approved refunds are typically processed within 5–10 business days, depending on your payment method or banking provider.
  • Exchanges are dispatched after the returned item has been received and inspected.

Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled. You may instead request a return or exchange if eligible under this policy.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team.